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With Wade Allen, EVP of Strategic Growth at Costa Vida
Wade discusses the importance of seamless integration between physical and digital experiences. He describes a future where tech enhances operational efficiency, while preserving the people-first nature of hospitality.
See how ServiceChannel Provider Search helps Dyne Hospitality maintain their restaurants and know everything about their service providers.
The largest operator of the Tropical Smoothie Cafe franchise realizes superior service outcomes while expanding into new markets.
The largest operator of the Tropical Smoothie Cafe franchise realizes superior service outcomes while expanding into new markets.
With Mike Guinan, Vice President Operations Services at White Castle
Mike discusses how White Castle is bringing robots, AI and tech into the kitchen to revolutionize the restaurant industry. He describes how the business makes quality food that meets or exceeds expectations, with greater efficiency.
With John Ludlow, VP of Omni Operations at Designer Brands
In this episode John discusses investing in your physical footprint, the importance of aligning your physical and digital experiences, and how Designer Brands is driving customer loyalty.
With Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D’Angelo’s Grilled Sandwiches
Deena discusses the rise of the role of Chief Experience Officer, leveraging automation to empower employees, and how the brand experience should begin internally.
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