Retail

Driving Brand Loyalty by Bringing Quality to Convenience

With Tom Sansoucy VP, Facilities, EG America

What’s one of the most effective ways to take care of your customer? Taking care of your facilities team. Our guest today is an authority on how to do just that.

This episode features an interview with Tom Sansoucy, VP of Facilities at EG Group America. EG Group is the fifth largest C-store network in the country. Brands in the EG Group Family consist of Cumberland Farms, Certified, Fastrac, Kwikshop, and Loaf ‘n Jug. Prior to the acquisition by EG Group, Tom was the Director of Facilities Support at Cumberland Farms. Before that, Tom served as the Director of Client Services at ServiceChannel. He began his career as a petroleum service technician.

On this episode, Tom discusses the importance of taking care of your technicians, creating both convenience and value for travelers. Plus, how he balances working hard with working smart.

Maintaining a Billion Dollar Asset Fleet

With RJ Zanes, Senior Director, Facilities Maintenance at Sam’s Club

Taking great care of an asset fleet is a direct way to drive customer loyalty. This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club. Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech. On this episode, RJ discusses maintaining a billion dollar asset fleet, how he drives accountability through quality assurance, and why his number one goal is providing member delight.

First-Hand Perspective on Why Skilled Trades are Experiencing Staffing Shortages

With Chris Lampien, Operations Manager at Lampien Mechanical Services

This episode features an interview with Chris Lampien, Operations Manager at Lampien Mechanical Services in Atlanta, Georgia. 6 years ago, Chris took over the reins of the family business from his father. On this episode, Chris discusses the talent shortages he and other service provider businesses face, how to offer your clients the best customer experience, and the technical advances service providers must keep up with.

How Retail Has Grown into a Hospitality Business

With Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group

This episode features an interview with Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group. Garrick is one of the United States’ leading retail real estate analysts. On this episode, Garrick discusses why he thinks the retail apocalypse is over, how retail has grown into a hospitality business, and why consumer expectations are higher than ever.

How Procurement and Facilities Can Collaborate Effectively

With Nick Ammaturo, Head of Indirect Procurement at Subway

This episode features an interview with Nick Ammaturo, Head of Indirect Procurement at Subway. Subway is a $17B+ privately-held business with over 40,000+ restaurants located in more than 100 countries. Nick joins us to talk about why he feels facilities deserves more attention, how the pandemic changed the way consumers interact with physical spaces, and why data will lead the industry into its future.

Scaling High Brand Standards Across 2000+ Locations

Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group

This episode features an interview with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group. Roger directs facilities for more than 2,200 stores across the US.

On this episode, Roger joins us to talk about how he invests in experiences, accomplishes what Panda calls “ambience with pride,” and how facilities innovates together with operations.

The Brick and Mortar Retail Report

This report identifies the big and surprisingly simple reasons that consumers aren’t returning to some brick-and-mortar stores, lays bare the financial and reputational consequences, and provides guidance on what retailers should be focusing on in the brick-and-mortar experience.

Case Study: Vera Bradley

How a heritage retail brand embraces facilities technology to delight customers

Case Study: Tommy Bahama

Apparel and full-service restaurant chain automates day-to-day work orders to focus more on cost-savings and store experience