Resources

Maintaining a Billion Dollar Asset Fleet

With RJ Zanes, Senior Director, Facilities Maintenance at Sam’s Club

Taking great care of an asset fleet is a direct way to drive customer loyalty. This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club. Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech. On this episode, RJ discusses maintaining a billion dollar asset fleet, how he drives accountability through quality assurance, and why his number one goal is providing member delight.

The Power of Analytics

For Intermediate Users — Facilities Managers, Operations, Finance and Accounting Teams to learn how to frame data to monitor performance and analyze costs.

First-Hand Perspective on Why Skilled Trades are Experiencing Staffing Shortages

With Chris Lampien, Operations Manager at Lampien Mechanical Services

This episode features an interview with Chris Lampien, Operations Manager at Lampien Mechanical Services in Atlanta, Georgia. 6 years ago, Chris took over the reins of the family business from his father. On this episode, Chris discusses the talent shortages he and other service provider businesses face, how to offer your clients the best customer experience, and the technical advances service providers must keep up with.

Grocery Facilities Benchmark Report

This report highlights the key metrics used by leaders from Facilities, Real Estate, Procurement, and Finance to assess the performance and cost-effectiveness of their facilities programs. With the pressure on profit margins in the grocery industry, every dollar spent on physical assets matters. Plus, with the ever growing variety of departments and consumer offerings, the reliability of assets and the quality of the customer experience matters more each year.

Invoicing and Invoice Reports for Facility Managers

For Intermediate Users — Facilities Managers, Regional and District Mangers who want to learn how to create and take action on single or bulk invoices, with multi-level invoicing.

How Retail Has Grown into a Hospitality Business

With Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group

This episode features an interview with Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group. Garrick is one of the United States’ leading retail real estate analysts. On this episode, Garrick discusses why he thinks the retail apocalypse is over, how retail has grown into a hospitality business, and why consumer expectations are higher than ever.

Quick Service Restaurant Facilities Benchmark Report

See where you’re spending more than the QSR industry and how much you could save by upgrading to the best service providers in the market.

RFPs, Proposals, and QuickView

For Intermediate Users — Facilities Managers, Operations, Regional and District Managers

How Procurement and Facilities Can Collaborate Effectively

With Nick Ammaturo, Head of Indirect Procurement at Subway

This episode features an interview with Nick Ammaturo, Head of Indirect Procurement at Subway. Subway is a $17B+ privately-held business with over 40,000+ restaurants located in more than 100 countries. Nick joins us to talk about why he feels facilities deserves more attention, how the pandemic changed the way consumers interact with physical spaces, and why data will lead the industry into its future.

The State of Grocery Report

The Internet transformed retail, raising expectations for customers and forcing brick-and-mortar stores to modernize and adapt. Until recently, the grocery industry seemed immune from this impact.

Dashboard 101: How to Use the Service Request Dashboard

For Beginning ServiceChannel and GPS Location Users.

Scaling High Brand Standards Across 2000+ Locations

Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group

This episode features an interview with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group. Roger directs facilities for more than 2,200 stores across the US.

On this episode, Roger joins us to talk about how he invests in experiences, accomplishes what Panda calls “ambience with pride,” and how facilities innovates together with operations.