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With Allison Turner, SVP of Real Estate and Development at Bond Vet
Allison talks about why loyalty looks like hospitality, the importance of beautiful spaces in retail healthcare, and how to achieve brand consistency across your locations.
With Joshua Witte, Director of Energy, Sustainability, and ESG at Dollar Tree Stores
Josh discusses how brands are now expected to adopt the principles of their customers, and why that is driving leading companies to invest in technology to drive sustainability and environmental stewardship.
Elevating Brick and Mortar Season 2 Recap
Let’s look back on Season 2 of Elevating Brick and Mortar, where guests had plenty to say about upcoming tech advancements that elevate the customer experience.
With Leigh Pearson, Sr. Director of Facilities, Sustainability, Sourcing, & Procurement at Staples Canada
In this episode, Leigh explains how to make a meaningful impact through sustainability and energy efficiency. She also describes how authenticity and empathy align with professional success.
With Mark Warren, Vice President of Facilities, Real Estate & Development at KinderCare Education
Mark describes the importance of a well-maintained brick and mortar to establish trust with his clients–parents of young children.
With Mike Guinan, Vice President Operations Services at White Castle
Mike discusses how White Castle is bringing robots, AI and tech into the kitchen to revolutionize the restaurant industry. He describes how the business makes quality food that meets or exceeds expectations, with greater efficiency.
With Marco Zanardi, President of Retail Institute Italy
In this episode, Marco Zanardi, President of Retail Institute Italy, explains how to keep your audience’s attention, how to match your company’s values to those of your customers, and what trends are emerging in the retail space.
With John Ludlow, VP of Omni Operations at Designer Brands
In this episode John discusses investing in your physical footprint, the importance of aligning your physical and digital experiences, and how Designer Brands is driving customer loyalty.
With Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D’Angelo’s Grilled Sandwiches
Deena discusses the rise of the role of Chief Experience Officer, leveraging automation to empower employees, and how the brand experience should begin internally.
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